Update 1.0: Support inbox, Kepler

New:

Submissions become tickets:

• Mark a form as a support channel. Every submission automatically becomes a ticket with number, status and priority.

• Replies go to the customer as an email straight from the ticket; internal notes stay visible to your team only.

Working as a team:

• Tickets can be assigned. Whoever receives one gets notified. The inbox offers search, filters and status counters.

• Every ticket appears in the client record history; files from the original submission are available right on the ticket.

Always ready:

• Every installation ships with a protected system support form. It cannot be deleted by accident.