Support inbox – Kepler

Enquiries become tickets

Juggling customer enquiries via forwarded emails works exactly until two people answer at the same time — or nobody does. The support inbox automatically turns every form submission into a ticket with number, status and priority.

One inbox for the team

You simply mark a form as a support channel. From then on every submission lands in the inbox: assign, prioritise, answer — the reply goes to the customer as an email, internal notes stay visible to your team only. Whoever is assigned a ticket gets notified.

Everything in the client record

Every ticket is attached to the client record: in the history you see the enquiry, the replies and the resolution next to all other touchpoints. Files attached to the original submission are available right on the ticket.

The channel is never missing

Every installation ships with a protected system support form — it cannot be deleted by accident. So the line to your customers is there from day one.